19 April 2021 #Agenda

Loyalty is up for Grabs

Getting to the heart and soul of what your consumers want is key. Premal Patel, Vice President Managing Director, Catalina UK shares five strategies that can help build genuine long-term loyalty, with a personal touch.

Catalina UK shares five strategies that can help build genuine long-term loyalty, with a personal touch.

  1. Press the reset button
  2. Follow the customers lead
  3. Understand predictive analytics
  4. Embrace effective engagement
  5. Deliver the best customer experience - on and offline